Keeping the data you provide us safe is a top priority for us. We use the data you provide us to not only help you get your job done, but to make our products and services better over time. This privacy statement only applies to sites, apps, or services linked to this statement and operated by Outstand Inc. (Outstand.com, or any of the other private-labeled versions of our services).
The information that we collect from you and process for you is done so with your consent and is necessary to provide you with our products/services, conduct business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.Our processing and controlling of data is centered around providing our customers with communication tools to engage their contacts.
These tools may include email, print, personal web pages, social media, etc. The information we collect and process is centered around these goals. The data we collect, process and control is specified in this policy below.
Our customers are the Data Controllers for any data they import, create, or push into our systems. When importing personal information into our systems, our customers agree that this information is being used with the consent of the owner of the personal data. We use automated processes as well as perform certain reviews by our staff to help ensure that our customers are using data appropriately within our systems and services. If you are not one of our customers and have a question about your data, please contact our support team (firstname.lastname@example.org) and provide us with the customer that submitted your data to our system. We will assist our customer, as needed, to fulfill your request as directed by law. We have automated processes that continuously audit the metrics inside of our system for all of our customers. We do this to prevent abuse of our platform. If an account is found to be violating our Terms of Service, the account is disabled and this will necessitate a conversation with our staff before it may be re-enabled. We reserve the right to terminate an account found in violation of our Terms of Service at any time.
What Information We Collect
We may collect your personal information in a variety of ways. When you sign up for an account you are asked for certain pieces of your personal information that is then used to construct a Profile. The Profile is used for any messages that are sent out of our system. This information can include your name, email address, mailing address, phone numbers, address, title, company name, and web addresses. You can put in as little or as much information as you would like to communicate to your customers. The only required information that we need is your name, email address, and physical mailing address. This way we can identify you for support issues, send you alerts such as for resetting your password, and help you comply with CAN-SPAM when sending email messages.
If you decide to purchase a subscription to our product, we will require billing information to charge you for that service. That information is not stored on our servers. That information is directly transmitted to and stored with Chargify; one of our third party providers. You can read more about Chargify here: https://www.chargify.com/security/
When you send email via our system, we embed small images inside of those emails that allow us to track which recipients opened your email. This allows you to follow up with those contacts regarding the information they are interested in. We may utilize the same mechanism when communicating with our own customers to understand how they are engaging with us.
We utilize a couple of different third parties to allow us to get a better view of how customers and potential customers interact with our online properties. Those services may also automatically collect some of the information above, as well as your IP address, access times, browser type and language, device type, device identifiers, and network information. If you have questions about what information those services collect, we have specified those services below:
- Google Analytics: (https://policies.google.com/privacy)
- Intercom: (https://www.intercom.com/terms-and-policies#privacy)
How We Use Your Personal Information
Usage data is collected for us by the following services:
- Google Analytics (https://policies.google.com/privacy)
- Intercom (https://www.intercom.com/terms-and-policies#privacy)
Contacting The User
When you sign up for our services, we’ll use your personal information to identify and authenticate you into your account. We will also use your personal information to send you emails about your account (e.g., resetting your password, event reminders, and billing inquiries).
All of our promotional emails have an unsubscribe function available at the bottom of the email. If you wish to no longer receive those messages, click the unsubscribe link and follow the instructions.
Note: Emails sent by users of our system will always contain an unsubscribe link. If you have any questions regarding those emails, feel free to contact our support team at any time at email@example.com. If you would like to opt-out of receiving emails from our system entirely, please reach out to our support team and we’ll take care of that for you.
When you sign up we pass your payment information to our subscription/payment processing service providers – Chargify (https://www.chargify.com/privacy-policy/) and Stripe.com (https://www.stripe.com/privacy/). Your payment information is stored with them and processed by them. The personal information you supply is for the sole purpose of handling your subscription and billing.
We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your browsing history. We may share or we may permit third-party online advertising networks, social media companies, and other third-party services to collect information about your use of our website over time on devices you may use, and on other websites, apps, or services, including on Facebook, LinkedIn, YouTube, and Google. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the site, and other information. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.
Disclosure of Your Personal Information
We use certain third-party providers to help provide the service. To do this, we may need to disclose some or all of your personal information to them. We do not disclose your personal information to third parties to use for marketing purposes. In order to provide you with the best service and experience possible, we utilize the following sub-processors:
- Amazon Web Services (https://aws.amazon.com/compliance/data-privacy-faq/)
- Honeycomb (https://www.honeycomb.io/privacy/)
- Datadog (https://www.datadoghq.com/legal/privacy/)
- AppSignal (https://appsignal.com/privacy-policy)
- SendGrid (https://sendgrid.com/policies/privacy/)
- Mailgun (https://www.mailgun.com/privacy-policy)
We routinely evaluate our systems and third-party services that we use to help make sure that your personal information is secure. We strive to ensure that all communication to our internal and external systems is encrypted and secure wherever relevant. When designing, implementing, supporting, troubleshooting, or integrating systems, we adhere to a policy of least privilege making sure that each system only has access to what is needed to perform the service. The policy of least privilege also applies to our staff, management, support, contractors, and development teams.
When you sign up for an account, we maintain your data based on your subscription being active. If you decide to cancel your account, you have up to 30 days to reactivate it without losing access to your data. After 30 days, we are under no obligation to track incoming data (e.g. opens or clicks on your emails) or maintain the data from your account; we’ll remove it at our earliest convenience. If you would like us to remove your information earlier than the 30 days allotted, please contact our support team and we’ll take care of it.
We will continue to process unsubscribe requests indefinitely and maintain data that we are legally required to retain. We continue to process unsubscribe requests in an effort to prevent SPAM. For example, if one of our users deletes their account and signs up for a new account, they will still not be able to send email to email addresses that have already opted out of receiving email from their email address. We will also maintain data that is needed for historical records in regards to compliance. If you are part of a private label that utilizes our compliance functionality, we’ll maintain those records until we are informed by the private label administrator(s) that they are no longer relevant.
You may have the right to access your personal information, to correct or amend it if inaccurate, or delete it if processed in violation of this privacy statement. If you would like to access, correct, amend, or delete your personal information from our service, we will require proof of your identity before processing the request. If you are not one of our customers, please contact our support staff to identify the customer who submitted your data to our services and we will help, as needed, to complete your request.
Transferring Your Data
You can export the data you have provided to us through your account. You can export your contacts and groups, download uploaded files, and download your previously uploaded imports.
Children's Privacy Rights
Our online services are not directed to anyone under the age of 18. We do not knowingly collect personal information from children under age 18 since according to our Service Agreement you must be at least 18 to use the service.
Questions or Complaints
Updates to this Notice